Refund policy

Last updated December 06, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your items for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at customerservice@carritolatino.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Proof of purchase and the Item(s) to be returned, then mail your return to the following address:

Appstractus LLC (Carrito Latino)
Attn: Returns
RMA #
4645 W McDowell Rd
Phoenix, AZ 85035
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

    • Sale items are FINAL SALE and cannot be returned.

    • We accept returns on defective or damaged items only, our packaging process is very strict and professional, we are not responsible for damages occurred on the shipping carriers or at delivery time. Since we sell products from recognized brands we are not responsible for flavors complaints, changes on the logos or presentation or any kind of problem related with the way that the product is manufactured.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

customerservice@carritolatino.com